Customer
Care
You can take care of your customers with better
results by having a contact center. It is
able to acknowledge, manage, and follow up
on problems that customers have and reports.
Likewise, we can help you take care of your
customers throughout their relationship with
your company in order to increase customer
satisfaction.
Order Taking
Having a contact center that is able to receive
order placements can help ease the load for
your company. It also increases the opportunity
for you to increase sales by having a 24 hour
order taking center.
Complaint Handling
Our contact center also offers customer service
professionals that are trained to receive
and accommodate customer complaints professionally
no matter if it is simple suggestion or a
full scale complain on your product or service.
Moreover, our operators have a systematic
procedure to follow up customers complaints
in order to release and resolve their problem
quickly. The most important aspect of this
is that it allows us to gather information
for you to improve your product and services
further.
Technical Support /Help Desk
One to One Contacts can also help you provides
assistance toward technical and product usage
difficulties that your customers might encounter.
We can help ease your burdens on IT problems
or tool usage difficulties. By letting us
help increase customer satisfaction in post-sale
services, we aim to retain your customers
and building customer loyalty.
Tele-sales
The process of introducing, promoting, and
selling products through the telephone can
be achieved by our team of professional that
are specifically trained for tele-sales. By
having a contact center that offers tele-sales
can help you increase your revenue, reduce
expenses, and reduces the complexity of hiring
sales persons and opening store locations.
Additionally, this also serves as a way of
adding a new distribution channel for your
product and service.
Tele-survey
Our contact center service can also help you
gather research information on market surveys.
We are able to provide consumer insight of
the market that is your targeted customer
group directly. These research information
are summarized for you to fine-tune your marketing
strategies and improve your products and services
more efficiently.
Payment reminder
Payment reminder service is another contact
center expertise. We are able to contact your
customers to remind them of their payment
schedule or late payments for you with efficiency.
With our service, we can help you increase
the chance of collecting the full amount of
payment, reduce revenue loss for your organization,
and reduce the cost of following up on customer
payments.
Direct Marketing
Support
Our contact center can help support your marketing
activities by reducing your selling and administrative
expenses. Representing your company in contacting
customers in various occasions, sending direct
mail, confirming appointment with customers,
and compiling various information are some
examples of the support we can offer.
Campaign Management
Managing your campaign with our professionals
can help provide product, service, marketing
activity, or other marketing campaign information
for your customers. We are also able to collect
customer information that is correct and complete
throughout the period of the project.
Data Entry and Database Clean up
To verify and improve your database, we offer
data entry of various kinds such as general
customer information or essential information
relating to the market. At the same time,
we check if the information is correct and
organize and store it in the database with
speed even if the information at hand is high
in quantity. It helps you save valuable time
and makes the information more comprehensible
and ready to be used at a moment’s notice.
One to One Contacts takes the responsibility
of looking after your customers from the very
beginning of their relationship with your
company and building relationships with customers
in the long run. All you need to do is clearly
state what you expect from our services, and
One to One Contacts will take care of the
rest with utmost professionalism. After providing
the aforementioned services, we will send
service reports with customer information
such as name, address, telephone number, and
other contact details. If you would like to
be updated more frequently or check up on
our progress, it is made possible with our
“On-line Web Report” as well.
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